Privacy Policy
Last updated: 30 October 2026
Annapurna Bites respects your privacy and is committed to protecting your personal information when you visit annapurnabites.com or place an order.
1. Information We Collect
2. How We Use Your Information
We may collect the following information: • Name, phone number and email address. • Billing and delivery addresses. • Order details, products and purchase history. • Payment references and transaction status. • GSTIN and business billing details, where provided. • Customer enquiries, feedback and complaints. • Technical information relating to website usage, where collected.
Your information may be used to: • Process and fulfil orders. • Confirm payments and issue invoices. • Arrange delivery or pickup. • Send order and delivery updates. • Respond to enquiries and complaints. • Process eligible cancellations and refunds. • Meet legal, tax and regulatory obligations. • Maintain website security and prevent fraud.
We do not ask customers to share passwords, OTPs or confidential banking credentials.
3. Payment Information
4. Sharing of Information
Online payments are processed through payment service providers, including Razorpay. Payment processing is subject to the provider's applicable terms and privacy practices.
We may share relevant information with payment gateways, delivery partners, website hosting providers, technical service providers, professional advisers or government authorities where necessary for business operations or legal compliance.
5. Promotional Communications
6. Cookies and Website Technologies
Essential order-related communications may be sent as necessary.
Promotional WhatsApp messages and emails will be sent only with separate customer consent. Customers may withdraw their marketing consent at any time by contacting support@annapurnabites.com.
Our website may use cookies or similar technologies for functionality, security and performance. Optional analytics or advertising technologies may also be used where enabled, subject to applicable consent requirements. Customers can manage cookies through browser settings.
Declining promotional messages will not affect the ability to place orders.
7. Data Security and Retention
8. Your Privacy Rights
We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.
Subject to applicable law, customers may request access to, correction of or deletion of their personal information, and may withdraw consent where applicable. Certain records may need to be retained to meet legal obligations.
Information is retained only as long as necessary for order fulfilment, customer support, accounting, legal compliance and dispute resolution.
9. Third-Party Websites
10. Policy Updates
Our website may contain links to third-party websites. Their privacy
practices are governed by their own policies.
We may update this policy to reflect changes