Cancellation, Returns & Refund Policy

Last updated: 30 October 2026

At Annapurna Bites, customer satisfaction matters to us. This policy explains our cancellation, return, replacement and refund procedures.

1. Order Cancellation

Customers may request cancellation within 2 hours of placing an order.

To request cancellation, contact support@annapurnabites.com or call +91 9270201471. Please provide your order number and registered contact details. Eligible cancellations will be processed in accordance with applicable law.

2. Cancellation Refunds

If an accepted cancellation has already been paid for, the eligible refund will be initiated to the original payment method. The time taken for the refund to appear depends on the payment gateway and bank.

3. Returns and Product Complaints

As we sell food products, returns are handled with appropriate food-safety considerations.

Customers should report damaged products or packaging, incorrect products delivered, or spoiled, stale, or defective products within 1 hour of delivery, wherever reasonably possible.

Please share your order number and clear photographs or videos to help us verify the complaint. The one-hour reporting request does not restrict statutory consumer rights, including complaints about defects that could not reasonably have been discovered within that period.

4. Replacement or Refund

For an accepted complaint, customers may choose replacement (subject to product availability and delivery feasibility) or refund to the original payment method or another lawful method agreed with the customer.

If a replacement is unavailable, we will discuss an appropriate alternative or refund.

5. Refund Processing

Approved refunds will be initiated after review. The time taken for the amount to reflect in the customer's account depends on the payment provider or bank. Customers will be informed of the refund status.

6. Non-Delivery or Incorrect Orders

If an order is not delivered or differs from the confirmed order, please contact us promptly. We will investigate and provide an appropriate resolution under applicable law.

7. Consumer Rights

Nothing in this policy excludes or limits consumer rights and remedies available under applicable Indian laws.

8. Contact and Grievance Redressal

Annapurna Bites, Survey No. 50, Katraj Kondhwa Road, Kondhwa BK, Pune, Maharashtra – 411048, India. Email: support@annapurnabites.com | Phone: +91 9270201471.

Grievance Officer: Annapurna Bites. Working hours: Monday–Saturday, 10:00 AM–8:00 PM (IST). Consumer grievances will be acknowledged within 48 hours and addressed within the period prescribed by applicable law.